Your patients
didn't leave.They just weren't
asked back.We do the asking.
We reach your lapsed patients by SMS and email.
You only pay when one of them books. No retainer, no setup fee.
See how many lapsed patients
are sitting in your list right now.
Example Campaign
See what's sitting in your list.
With 2,000 patients in your system, roughly 1,160 have likely lapsed. At a 25% reactivation rate, that's 290 patients who could come back, at $400 each.
Based on AmSpa 2024 data.
Lapsed rate adjusts based on time since last outreach.
Your patient list is full of
people who said yes once.
Most of them didn't leave because they were unhappy. They got busy. Nobody followed up.
And now they're waiting to be asked.
Second visit never happened.
who already trust you.
The reminder never went out.
chase lapsed patients manually.
The same patient.
Two completely different outcomes.
Here's what happens
with and without reactivation.
of patients never rebook on their own
Came in January. Loved the result.
No one followed up.
By April they found someone else.
You made $185.
You lost them forever.
of lapsed patients rebook when actually asked
Came in January. Loved the result.
Week 11, they got a text from your practice.
They booked.
And again. And again.
$740/year instead of $185.
We work on a performance basis. You only pay when a lapsed patient books through our campaign, and nothing for the ones who don't respond. No retainer, no setup fee.
You send us the list.
We fill your calendar.
If something doesn't sound right, we rewrite it.
Not from us.
The math on your patient list
is better than you think.
Most practices have 1,500 to 4,000 contacts in their system. If 53% of them never rebooked, you're sitting on 700 to 2,000 lapsed patients right now. At a 25% reactivation rate, that's 175 to 500 patients who will come back if someone asks them. At $527 per visit, that's real money. And you already paid to get them in the first time.
Questions we hear
before people say yes.
The questions we get asked most
before getting started.
A qualified appointment is a booking from your lapsed patient list, made through our tracked booking link or forwarding number, that wasn't already on your calendar before we launched. No-shows and same-day cancellations don't count as a booking, so you're never charged for an appointment that didn't happen.
We work on a performance basis. You only pay when a lapsed patient books through one of our campaigns. Nothing upfront, no retainer, no setup fee. If we run a campaign and nobody books, you pay nothing. Our first five clients lock in a 10% founding rate for the life of their engagement with us. After that, our standard rate is 20% of the booked service value. No-shows and same-day cancellations don't count as a booking, so you're never charged for an appointment that didn't happen.
Yes. We operate as a HIPAA Business Associate and sign a BAA before accessing any patient data. Our entire stack, including SMS provider, email platform, scheduling system, and automation infrastructure, is covered under signed BAAs. We never put treatment names, diagnoses, or clinical details in any message. Every message is reviewed and approved by you before it goes out.
They sound like they came from your front desk, not a marketing agency. We write them in your practice's voice, with your name and your branding. You review and approve every word before anything is sent. No generic blasts. If something doesn't feel right, we rewrite it.
Every message includes a one-click opt-out. Anyone who replies STOP is immediately removed and never contacted again. We track opt-outs across every campaign and provide you with a clean updated list at the end.
About one week from your patient export to campaign launch. We pull the lapsed list, write the copy, set up the tracked booking page and forwarding number, get your approval on everything, and go. The first campaign can be live in 5–7 business days from when you send us the file.
A patient export from your CRM or booking system: name, contact info, and last appointment date. That's it. We handle the copy, the setup, the sending, and the tracking. You approve the messages and take the bookings. No technical work required on your end.
Yes. We work with whatever system you're already using: Mindbody, Vagaro, Jane App, or anything else. We set up a tracked booking link on our end that feeds into your existing calendar. You don't need to switch anything or learn new software. If you can export a patient list from it, we can work with it.
Get your free
reactivation audit.
Send us your patient export and we'll tell you exactly how many lapsed
patients you have, what a campaign could recover, and what our fee would be.
Takes 5 minutes. No commitment.