AI Guest Assistant: Your 24/7 Front Desk

Luda AI's Guest Assistant is an intelligent, conversational AI that handles guest inquiries across WhatsApp and your website—delivering instant, accurate answers to every question about your property.

What Our AI Guest Assistant Does

1. Answers Property-Specific Questions Instantly

Guests can ask anything they'd normally ask your front desk: check-in and checkout times, breakfast hours and menu options, pet policies, parking details, amenity availability, room features, spa services, local restaurant recommendations—and receive accurate, instant responses based on your specific property information.

2. Communicates in Your Guests' Language

Our multilingual assistant breaks down language barriers completely, conversing fluently with international travelers in their native language. Every guest receives the same quality of service whether they speak English, Spanish, Mandarin, German, or any other supported language.

3. Operates 24/7 Across Multiple Channels

Available through WhatsApp (where guests already message) and integrated directly into your website, the assistant never sleeps, never takes breaks, and handles unlimited simultaneous conversations. A guest texting at 2 AM gets the same instant, helpful response as one messaging at 2 PM.

4. Frees Your Staff for High-Value Interactions

By automatically handling repetitive FAQs—WiFi passwords, parking locations, amenity hours, checkout procedures—your front desk team can focus entirely on complex requests, personalized recommendations, and creating the memorable moments that turn guests into loyal advocates.

Why Luda AI is Different

Luda AI Truly Understands Your Property

We don't give you a generic template and walk away. Our team learns everything about your hotel—your specific room types, amenities, dining options, policies, and local area—then trains your AI assistant to answer questions with the same knowledge your best staff members have. When guests ask about gluten-free breakfast options, the assistant knows exactly what your kitchen serves.

White-Glove Setup and Support

As a focused team, we treat your success as our own. We take a hands-on approach to implementation, customizing your assistant to reflect your brand voice, ensuring accuracy, and providing ongoing support. You're not just getting software—you're getting a partner invested in elevating your guest experience.

Built for Real Conversations, Not Just Transactions

Most hotel chatbots are glorified booking forms. Ours handles the full range of guest communication—answering questions about amenities, providing local recommendations, explaining policies, sharing property details—with natural, helpful responses that feel personal and informed.

How It Works

WhatsApp Integration: Guests message your hotel's WhatsApp number and receive instant responses to any question about your property, bookings, or local area.

Website Chat Widget: A conversational assistant embedded on your site engages visitors immediately, answering questions and guiding them toward booking—no waiting for email replies or business hours.

Seamless Experience: Both channels access the same property knowledge base, ensuring consistent, accurate information regardless of how guests reach out.

The Results

• Instant response times that prevent guests from contacting competitors while waiting for answers

• Reduced workload for front desk staff, eliminating hours spent answering the same questions

• Higher guest satisfaction through 24/7 availability and zero language barriers

• Improved service consistency with accurate information delivered every time

• Increased conversion as website visitors get immediate answers during their decision-making process

Get Started

Luda AI's Guest Assistant doesn't replace your hospitality—it amplifies it. By handling routine inquiries instantly and intelligently, we free your team to deliver the personalized touches that define exceptional service. Your guests get answers anytime, in any language. Your staff focuses on what matters most. Your property stands out with customer service that never sleeps.